Duration: 4 hours and 17 minutes

Affected Components: FileBound Cloud

Aug 25, 14:16:58 GMT+0
Completed - Maintenance for this window has completed..

Aug 25, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 15:05:32 GMT+0
Identified - We will be conducting critical system maintenance during the following times: Maintenance Windows (AEST): * Tuesday, 25 August 2026, 8:00 PM to Wednesday, 26 August 2026, 2:00 AM * Wednesday, 26 August 2026, 8:00 PM to Thursday, 27 August 2026, 2:00 AM During these maintenance periods, there is a possibility of service interruptions of up to 1 hour or slowdowns as we complete the necessary work. We apologise for any inconvenience this may cause and are committed to minimising the impact as much as possible. If you have any questions or concerns, please contact your customer success manager or the support team via <https://support.ellby.com/>.

Duration: 5 hours and 1 minute

Affected Components: FileBound Cloud

Aug 24, 15:01:07 GMT+0
Completed - Maintenance for this window has completed..

Aug 24, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 00:53:18 GMT+0
Identified - We will be conducting critical system maintenance during the following times: Maintenance Windows (AEST): * Monday, 24 August 2026, 8:00 PM to Tuesday, 25 August 2026, 2:00 AM * Tuesday, 25 August 2026, 8:00 PM to Wednesday, 26 August 2026, 2:00 AM * Wednesday, 26 August 2026, 8:00 PM to Thursday, 27 August 2026, 2:00 AM During these maintenance periods, there is a possibility of service interruptions of up to 1 hour or slowdowns as we complete the necessary work. We apologise for any inconvenience this may cause and are committed to minimising the impact as much as possible. If you have any questions or concerns, please contact your customer success manager or the support team via <https://support.ellby.com/>.

Duration: 35 minutes

Affected Components: FileBound Cloud

Jul 9, 02:15:00 GMT+0
Resolved - The resource issue has now been resolved and access restored. We will continue to monitor to ensure this has no further impacts..

Jul 9, 01:40:00 GMT+0
Identified - Due to an underlying resource issue, access to several FileBound sites was impacted. We have identified the resource and are in the process of correcting the issue..

Duration: 11 minutes

Affected Components: FileBound Cloud

Jun 22, 07:24:31 GMT+0
Resolved - This incident has been resolved. All sites are accessible..

Jun 22, 07:13:05 GMT+0
Identified - All FileBound sites in the [datajourney.com.au](http://datajourney.com.au) domain are currently not accessible due to a external DNS provider issue. We are currently working with the provider to have access restored..

Duration: 22 hours and 58 minutes

Affected Components: EllbyConnect Service

May 20, 00:12:51 GMT+0
Resolved - We are no longer seeing Timeout issues in the EllbyConnect platform. We are continuing to work with Microsoft engineering to minimise the risk of future platform changes such as these. This incident is now resolved. .

May 19, 21:23:13 GMT+0
Monitoring - The EllbyConnect service is operating normally after the Microsoft changes were reverted. We will continue to monitor under load and resolve the issue after further monitoring shows no further issues. .

May 19, 09:39:30 GMT+0
Monitoring - We have been informed by Microsoft that a background update to a component of their execution platform that correlates to the timing of our issue is the likely cause of the degraded performance. This change is in the process of being reverted and we expect normal operations to resume once that is completed over the next hour. We will monitor operations post this rollback and resolve the issue once we are seeing normal operational performance..

May 19, 05:53:59 GMT+0
Identified - Microsoft have escalated this to the internal engineering team as a likely platform issue, we will advise once we have further updates..

May 19, 03:13:45 GMT+0
Identified - We are continuing to work with Microsoft support for a resolution to this issue. We will advise when we have an ETA for resolution..

May 19, 01:15:00 GMT+0
Investigating - We are seeing increased Timeout errors in executions within EllbyConnect, we are currently working with Microsoft support to determine the source of the issue. We will update further as we make progress..

Duration: 11 hours and 14 minutes

Affected Components: EllbyConnect Service

May 6, 11:25:50 GMT+0
Resolved - This incident has been resolved, all systems are functioning as normal. Microsoft provided Root Cause Analysis : | TRACKING ID:5Y3C-MLZ | TYPE:**Incident** | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------- | | STATUS:**Root Cause Analysis** | | | COMMUNICATION:**What happened?**Between 18:36 UTC 05 May 2026 and 07:42 UTC on 06 May 2026, a platform issue resulted in an impact to the Logic Apps service in the Australia region. Impacted customers experienced failures when running workflows that connect to SQL through On-Premises Data Gateway, preventing workflows from completing as expected.**What went wrong, and why?**During the deployment of SQL Connector service, an issue was introduced on the backend service that caused connection failures for Logic Apps workflows using SQL connections via Gateway. This issue occurred within the service following the deployment and prevented workflows from establishing or using connections as expected. The problem was identified and addressed by reverting the affected deployment, which restored normal service behavior.**How did we respond?**18:36 UTC on 05 May 2026 – Customer impact began.07:18 UTC on 06 May 2026 – Correlation with a recent SQL Connector deployment was identified.07:30 UTC on 06 May 2026 – Rollback of the recent deployment was initiated as the mitigation workstream.07:42 UTC on 06 May 2026 – Service restored, and customer impact mitigated. | |.

May 6, 09:34:05 GMT+0
Monitoring - We have been advised by Microsoft that this incident has now been resolved. We will monitor the fix to ensure this is the case and will close this incident once we are satisfied with the resolution. Microsoft tracking ID 5Y3C-MLZ: _"Between 18:36 UTC on 5 May 2026 and 07:42 UTC on 6 May 2026, a platform issue resulted in an impact to the Logic Apps service in the Australia region. Customers may have experienced failures when running workflows that connect to SQL through On-Premises Data Gateway, preventing workflows from completing as expected. This issue is now mitigated"_.

May 6, 08:13:09 GMT+0
Identified - Microsoft engineering have informed us that this is a global issue with a connector for SQL. They are currently working on a fix and will let us know when they have an ETA for resolution. We will update when we have further information from them on a fix..

May 6, 06:55:49 GMT+0
Identified - We are continuing to work with Microsoft on a fix for this. The issue has been escalated to their engineering team for further investigation. We will update once we have more information from them on the issue..

May 6, 02:46:02 GMT+0
Investigating - We are currently working with Microsoft Support to determine the source of the issue. We will update further as we make progress..

May 6, 00:11:26 GMT+0
Investigating - We are currently investigating this issue and will update further as we make progress..

Duration: 1 hour and 31 minutes

Affected Components: FileBound Cloud

Aug 26, 00:58:53 GMT+0
Resolved - This incident has been resolved. DNS services have been restored by the external provider for [Datajourney.com.au](http://Datajourney.com.au) FileBound Sites..

Aug 25, 23:28:04 GMT+0
Identified - All FileBound sites in the [datajourney.com.au](http://datajourney.com.au) domain are currently not accessible due to a external DNS provider issue. We are currently working with the provider to have access restored..

Affected Components: EllbyExtract Service, EllbyConnect Service

Dec 7, 15:30:00 GMT+0
Completed - Due to AWS infrastructure maintenance, there may be up to 30 mins of downtime for the Filetransfer and CloudCap services. This maintenance will not impact FileBound Cloud, all sites will remain available during this maintenance..

Duration: 12 minutes

Affected Components: FileBound Cloud

Jun 18, 06:42:20 GMT+0
Resolved - This incident has been resolved. DNS services have been restored by the external provider for [Datajourney.com.au](http://Datajourney.com.au) FileBound Sites..

Jun 18, 06:30:12 GMT+0
Identified - All FileBound sites in the [datajourney.com.au](http://datajourney.com.au) domain are currently not accessible due to a external DNS provider issue. We are currently working with the provider to have access restored..

Duration: 3 hours and 48 minutes

Affected Components: Robotic Process Automation

Sep 19, 11:52:46 GMT+0
Resolved - This incident has been resolved. RPA is operational..

Sep 19, 09:43:50 GMT+0
Monitoring - We are continuing to monitor the service while we work with the vendor to establish the cause of the issue..

Sep 19, 08:24:03 GMT+0
Monitoring - The RPA service is now up and running, we are monitoring to ensure it is stable..

Sep 19, 08:05:13 GMT+0
Identified - The RPA service is experiencing intermittent issues. We have raised a support case with the vendor and will continue to work with them to solve the issue..